Chief Minister's Office, Gujarat State

State Wide Attention on Grievances by Application of Technology

Chief Minister's Online Grievance Redressal System

Summary

The Privacy Policy for the SWAGAT Online Mobile Application, developed by the Government of Gujarat, reflects a commitment to user privacy and data protection. It specifies the collection of mobile numbers (for OTP-based login), optional location data, and mandatory document uploads. User data is not shared with third parties except under legal obligations or with trusted service providers. Users have rights to access their data. The policy also outlines data security measures, retention practices, and provisions for updates.

Key Insights

  • Grievance Submission: Allows users to upload grievances with mandatory document attachments.
  • Permissions:
    • Location: Optional for enhanced functionality.
    • Mobile Number: Mandatory for OTP-based login.
    • Document Access: Mandatory for grievance submission.
  • User-Friendly Interface: Features dashboards, forms, FAQs, and reviews.
  • Security: Ensures secure authentication and data encryption.
  • Compliance: Aligns with Play Store privacy and security standards.
  • Multi-Language Support: Available in Gujarati and other languages.
  • Feedback System: Facilitates user feedback and suggestions.

Geo-location Permissions

  • Location permission is and optional and can be disabled without impacting the core functionality of the app.
  • If the user grants location access, the app collects the latitude and longitude of the user's device to determine the location from which a grievance is being submitted. This ensures the authenticity of the grievance and helps prevent false or proxy submissions using another mobile number.

Data Use and Sharing

We use the collected data for the following purposes:

1.Location Data (Optional):

  • Purpose: Optional and can be disabled without impacting the core functionality of the app.
  • Note: Denying this permission does not affect core functionality.

2.Mobile Number Access (Mandatory):

  • Purpose: Enables OTP-based login for secure access.

3.Document Access (Mandatory):

  • Purpose: Allows uploading of grievance-related documents or PDFs.
  • Note: Essential for the primary function of grievance submission.

We may share your personal data with:

  • Government of Gujarat: For compliance with regulations and policies.
  • Law Enforcement Agencies: To meet legal obligations and investigations.

User Control and Choices

  • Location Access: Optional and can be disabled without affecting app functionality.
  • Mobile Number: Mandatory for accessing the application; denying this permission will prevent the user from accessing the application.
  • Document Access: Required for grievance submission; denial restricts this feature.

Changes to Privacy Policy

  • The Privacy Policy may be updated periodically. Material changes will be communicated via the app or other suitable channels.